WE DO NOT OFFER REFUNDS OF ANY KIND! IF YOUR PACKAGE IS TURNED AWAY FOR ANY REASON BESIDES THE SHIPPING INFORMATION BEING INCORRECT ON OUR END, WE ARE NOT RESPONSIBLE. IF ANY PERISHABLES SPOIL BECAUSE YOUR PACKAGE ROOM HELD IT TOO LONG AFTER IT ARRIVED...WE ARE NOT RESPONSIBLE AND WE WILL NOT REPLACE/REFUND ANY ITEMS. WE DO NOT DO JAIL POLITICS!!! THAT'S WHAT YOUR ILC REPS ARE THERE FOR. ALL OF OUR PERISHABLES ARE SHIPPED WITH ICE PACKS AND/OR DRY ICE WITHIN COOLER BAGS OR CONTAINERS. IF YOU ARE IN A FACILITY WHERE ITEM OR PACKAGES COME UP MISSING OR YOUR FACILITY SIMPLY TAKES THEIR TIME PROCESSING YOUR PACKAGES...PLEASE DO NOT ORDER PERISHABLES FROM OUR COMPANY. AGAIN, WE ARE NOT POLITICIANS AND WE WOULD RATHER NOT... PLEASE KNOW WHAT IS ALLOWED AND PRACTICED AT YOUR FACILITY BEFORE PLACING AN ORDER.